Player Protection

Responsible Gaming at Bingo — Safe & Healthy Gaming Habits

Bingo believes that fun and games should never come at a cost to your wellbeing. We want you to play within your limits, make time for family and friends, and always treat gaming as entertainment — not a source of income.

18+ Only Self-Exclusion Feature Set a Deposit Limit
18+
Strict Age Limit Enforcement
24/7
Support Service Active
5
Protective Tools
BDT 0
Support Service Fees

You're in Control of Your Gaming

Bingo provides these tools to help you game responsibly

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Increasing a limit requires a 72-hour waiting period, while reductions take effect immediately.

Session Time Limit

Set a time limit for each gaming session. When the time is up, you'll receive an automatic notification and have the option to take a session break.

Cooling Off

Take a break from gaming for anywhere between 1 day and 6 weeks. During this period, you won't be able to access your account and will receive no marketing communications.

Self-Exclusion

Activate a long-term self-exclusion lasting anywhere from 6 months to 5 years. Your account will be fully deactivated for the entire duration and cannot be reopened before the period expires.

Set a Loss Limit

Gaming will automatically stop once your losses reach a set amount, reducing the risk of emotionally driven overspending.

Opt Out of Ads

You can opt out of promotional emails, SMS, and push notifications at any time. Reducing exposure to ads can help ease the urge to play.

What is responsible gaming?

Responsible gaming at Bingo is more than following rules — it's a mindset. It means enjoying gaming as entertainment, playing within your means, and ensuring it never comes at the expense of your family or professional life. Bingo's goal is always to keep you mentally well and financially safe.

Gaming becomes a problem when it turns into an addiction. Many people in Bangladesh are new to online gaming, so knowing your boundaries is essential. That's why Bingo has safety measures in place for you from the very start.

Keep in mind: Gaming is never a source of income. There are no guaranteed wins, and losses are always a possibility. Only play with money you can afford to lose without it affecting your daily life.

Signs of Problematic Gaming

The first step to responsible gaming at Bingo is recognising the warning signs. Be alert if you notice any of the following in yourself:

  • Tendency to place larger bets to recover losses ("chasing losses")
  • Cutting into sleep, work, or family time because of gaming
  • Unable to stop gaming even when you want to
  • Lying to family about how much time or money you spend on gaming
  • Continuing to gamble despite financial difficulties
  • Feeling anxious or irritable when unable to game
  • Borrowing money or selling assets to fund gaming
Warning: If you notice one or more of the signs above, don't wait — reach out to our support team or activate self-exclusion. Seeking help isn't a weakness; it takes real courage.

For Family & Friends

If someone close to you is struggling with problem gaming, you can help. Approach the conversation with empathy rather than anger or blame, and encourage them to seek professional support. If needed, you can also contact Bingo support to flag concerns about their account.

Bingo believes responsible gaming is a family matter. We're committed not just to our players, but to the wellbeing of their families too.

Minor Protection

Bingo strictly enforces an 18+ policy. Age is verified at registration, and a national ID is required as part of the KYC process. If you suspect an underage person is using the platform, please notify our support team immediately.

If there are children at home, use parental control software on your devices and keep your gaming account password private.

Tips for Healthy Gaming

  • Set a time limit and budget before you start playing — and stick to both.
  • Never play when you're emotionally overwhelmed, intoxicated, or exhausted.
  • Make time for friends, family, and hobbies a priority.
  • Take regular breaks — at least 10 minutes every hour is a healthy habit.
  • Never play with the mindset that you're guaranteed to win. Gaming is always uncertain.
  • Maintain your social life. Gaming should never be your only form of entertainment.

Your Limit Examples

Daily Deposit Limit৳500 / ৳1,000
Weekly Gaming Time8 hours / 14 hours
Monthly Loss Limit৳1200 / ৳3000

* This data is for illustrative purposes only. Log in to your account to set your own limits.

Check Yourself

Which of these applied to you in the last 30 days?

Your gaming looks healthy right now. Keep it that way — stay alert and check in with yourself regularly.
Some warning signs are showing. Please contact our support team or activate a session limit.
You need help. Please activate self-exclusion now and reach out to us at support@bingo-jit.com.

Get Support

  • Email Support
    support@bingo-jit.com
  • Live Chat
    Log in to your account to start a live chat
  • Response Time
    Within 24 hours at most

How to Set Limits

Set your gaming limits in just a few easy steps

01

Log In to Your Account

Log in to your bingo account with your username and password. If you're new, complete your registration first.

02

Go to Profile Settings

Click your name in the top right corner, then select the "Responsible Gaming" menu.

03

Choose Your Preferred Limit

Deposit limit, session time, loss limit, or self-exclusion — choose one or more options based on what works best for you.

04

Set an Amount or Duration

Enter a specific amount or time limit that suits your budget and schedule. Reductions apply immediately; increases require a 72-hour waiting period.

05

Confirm & Save

Click the "Confirm" button. You'll receive a confirmation email and the change will take effect immediately.

06

Review Regularly

Review your gaming habits and limits every month. Adjust them as needed and keep your gaming experience healthy.

FAQs

Answers to the Most Frequently Asked Questions About Responsible Gaming

Yes. Once self-exclusion is activated, you can request a withdrawal of any remaining balance in your account. The process is handled through the support team. No new deposits will be accepted during the self-exclusion period.

Deposit limit reductions take effect immediately. However, increasing a limit comes with a 72-hour cooling period — a rule designed to prevent impulsive overspending in the heat of the moment.

Accounts cannot be closed on direct third-party requests, but a family member may contact support@bingo-jit.com to describe the situation. Our team will review the circumstances and take the appropriate steps.

No. Your account is not automatically reactivated when a self-exclusion period ends. You will need to contact the support team and submit a request to reopen it. The process may also include a brief assessment.

Absolutely not. Bingo strictly enforces an 18+ age policy. Age verification is carried out at registration and again at withdrawal. Accounts belonging to underage users are permanently closed and any deposited funds may be forfeited.

The bingo support team can provide initial guidance and resources. We also recommend reaching out to mental health professionals and counselors available in Bangladesh. Don't keep it to yourself — take that brave step and seek help.
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Play Responsibly, Win Joyfully

Your safety at bingo is our top priority. Join now and enjoy a controlled, fun gaming experience.

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